RoomAdda. – Privacy Policy
1. Information We Collect
1.1 Information You Provide to Us
When you use RoomAdda, we may collect the following personal information:
- Account Information: Name, email address, phone number, date of birth, and password
- Profile Information: Gender, occupation, preferences for accommodation
- Verification Documents: Government-issued ID (Aadhaar, PAN, Driver's License), student ID, employment verification
- Payment Information: Transaction details related to Room Blocking Fees
- Communication Data: Messages, queries, and feedback shared through our platform
- Property Visit Information: Visit schedules, preferences, and feedback
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on the platform, clickstream data, search queries
- Location Data: Approximate location based on IP address or precise location if you grant permission
- Cookies and Similar Technologies: As detailed in Section 7
1.3 Information from Third Parties
- Accommodation Providers: Details shared by property owners about your booking or tenancy
- Social Media: If you choose to register or log in using social media accounts
- Verification Services: Background checks or document verification through authorized third-party services
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Delivery
- Facilitate property searches and match you with suitable accommodations
- Coordinate property visits and bookings
- Process Room Blocking Fees and maintain transaction records
- Communicate booking confirmations, updates, and reminders
2.2 Platform Improvement
- Analyze user behavior to enhance platform functionality
- Develop new features and services
- Conduct research and analytics to improve user experience
2.3 Safety and Verification
- Verify the identity of users and Accommodation Providers
- Prevent fraud, unauthorized access, and illegal activities
- Ensure compliance with our Terms and Conditions
- Resolve disputes between users and Accommodation Providers
2.4 Communication
- Send service-related notifications and updates
- Respond to your queries and provide customer support
- Share promotional offers, newsletters, and marketing communications (with your consent)
- Conduct surveys and gather feedback
2.5 Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Enforce our Terms and Conditions
- Protect our rights, property, and safety, as well as those of our users
3. Information Sharing and Disclosure
We respect your privacy and share your information only in the following circumstances:
3.1 With Accommodation Providers
When you express interest in a property or schedule a visit, we share relevant information (name, contact details, preferences) with the Accommodation Provider to facilitate your booking.
3.2 With Service Providers
We engage third-party service providers for:
- Payment processing
- Data storage and cloud services
- Analytics and performance monitoring
- Customer support tools
- Marketing and communication platforms
These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.
3.3 For Legal Reasons
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Protect against fraud, security threats, or illegal activities
- Enforce our Terms and Conditions
- Protect the rights, property, or safety of RoomAdda, our users, or the public
3.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
3.5 With Your Consent
We may share your information with other parties when you provide explicit consent.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage on protected servers
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
6. Your Rights and Choices
- 6.1 Access and Correction
- 6.2 Data Portability
- 6.3 Deletion
- 6.4 Withdrawal of Consent
- 6.5 Objection and Restriction
8. Third-Party Links
Our platform may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.
9. Children's Privacy
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children.
10. Changes to Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
11. Contact Us
RoomAdda
Email: support@roomadda.co.in
Phone: +91 8550803717 | +91 8550803719
Response Time: We aim to respond within 30 days.